I'm a Realtime analyst having 2.5+ years of experience working at Amazon.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Quality Analyst position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
As a Real Time Analyst, worked closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.
Identified issues, analyzed information and provided solutions to problems.
Conducted research, gathered information from multiple sources and presented results.
Carried out day-day-day duties accurately and efficiently.
Participated in team-building activities to enhance working relationships.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Oversaw daily operations to ensure high levels of productivity.