Experienced all-round IT specialist with over 10 years of experience in IT Support. Excellent reputation for resolving problems and improving customer satisfaction. Current focus is automation through puppet, rundeck and Powershell. Strong teamplayer; especially in multi-cultural environments.
Use of Puppet, Foreman and Rundeck for automation
Monitoring applications and estate with icinga and elastic stack
Creation of interactive dashboards for monitoring in Grafana
Automation of deployments and patching cycles via powershell for several applications
Use of Jira as a ticketing system, build a working communication between Jira, Confluence and Service Now
Implemented, developed and tested automated OS patching of 100+ servers and 400+ desktops
Responsible for day-to-day management of 3 Active Directory domains, including virtual and physical servers
Responsible for complying with JSOX IT Security requirements; created and implemented automated verification methods
Made recommendations regarding information technology infrastructure overhauls
Maintained a flexible schedule and responded to after-hours and weekend emergencies
Implemented corrective plans of action for network performance issues including availability, utilization, and latency
Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team
Configured hardware, devices and software to set up work stations for employees
Removed malware, ransomware and other threats from laptops and desktop systems
Explained technical information in clear terms to non-technical individuals to promote better understanding
Administration of TOPdesk; our helpdesk tool
On-site engineer for System Admin Team in our local datacenter
Removal of infections
Assistance in installing/uninstalling/configuring
Troubleshoot installations/uninstallations/setups
Create scripts for assistance/removal
Create technical documentation as well as client manuals
Technical Support for ADSL1 and ADSL2+ with/without VoIP
Create documentation for clients and co-workers
Administer domain name services (reseller)
Base support for webhosting (Unix and Windows) and domain names
ISO Customization
Unattended multi-layout installation
Assisted in building a thriving community of 120k+ members for a new startup in the tech world of Android phones.
Keep 120k people polite while awaiting news from OnePlus
Writing documentation on how to manage that many people
Training my successors
Forum administrator on Invision Power Board based forum of 10k+ members.
Ensured no plagiarized content was posted, as posts counted as currency for site hosting
Assigned hosting packages based on provided content
Created content; mainly tutorials on Photoshop, Illustrator, PHP and Linux
“ Kelly is lively, eager to learn. With a keen, analytic mind. She will ask first and try after, absorbing knowledge like a sponge. ”
“ I have known Kelly Crabbé for the past two years while she has worked as a Technical Support representative in our Benelux Branch Office. I have been consistently impressed by both Kelly's attitude towards her work and her performance on the job. Her interpersonal and communication skills have allowed her to develop productive working relationships with both our clients and our staff. Kelly was an asset to the company. She was always cheerful and willing to assist with any task, showing a high level of commitment. In addition, Kelly was motivated and interested in learning and had great ability to handle conflictive situations. Kelly has done an excellent job and I would highly recommend her for a position with your organization. Please let me know if I can provide you with any further information. ”
“ What I can say about Kelly is that she is a very honest and dedicated person. She has a profound base of IT knowledge from Linux to Flash, ... She is open for constructive feedback and has a great heart for other colleagues. A very good teamplayer thus with lots of ambition.The only thing where she needs to pay attention to in the future is not to let her emotions get too much involved during work. But for the rest a terrific associate to have in your team. ”