About

Work Experience

• Professional Services Engineer, 

  Jul, 2021 - Present

  Client-facing solutions engineer focused on technical onboarding and implementation for Drift customers on a paid services engagement basis as part of the Professional Services arm of the Customer Team.

• Solutions Engineer, 

  Mar, 2020 - Jul, 20211 year 4 months

  Leading technical implementation of Drift products with our Enterprise customer segment. Consultation on installation, configuration, as well as custom projects involving browser-side and server-side API work. Consistent communication with customer stakeholders to ensure an optimal onboarding.

• Product Specialist, 

  Apr, 2019 - Mar, 202011 months

  Triage Specialist embedded in Integrations, CRM, Auth and Activation, Billing teams to work with engineers and product managers to ensure the customer voice is heard while streamlining the bug triage process and helping shape future feature development.

• Customer Advocate, 

  Nov, 2018 - Apr, 20195 months

  Frontline support through chat and ticket system to help customers navigate the product and optimize their implementations.

• Sales Development Representative, 

  Oct, 2017 - Oct, 20181 year

  Consistent and creative outreach to champion a cybersecurity startup in a notoriously crowded market. Acquired by AlertLogic in Q4 2018.

• Office Manager, 

  Mar, 2016 - Aug, 20171 year 5 months

  Managed clerical side of high-volume private psychiatric practice.

• Student Ambassador, 

  Jul, 2015 - Nov, 20154 months

  Participated in guided tours and protocol for world leaders, business executives and other VIPs. Facilitated discussion with international guests on themes of food security, technology and sustainability.

Skills

Education