Alejandro, just a tech.
Experienced Field Technician with a demonstrated history of working in the field work and network operations center. Skilled in Customer Service, Internet of Things, Communication, Team Leadership, and Security. Strong engineering professional with a Cybersecurity focused in Networking and Security from University of Phoenix
Lead Network Operations Center Technician
• Assessed and operated remote troubleshooting for Cisco, Nokia, and Ericsson equipment.
• Upgraded and maintained BEC, Sierra Wireless, Cradlepoint, and various LTE end-user equipment.
• Streamlined and developed the overhaul of Zendesk forms, fields, macros, and reports.
• Analyzed, audited, nodes on SolarWinds.
• Diagnosed and evaluated. Issues from edge to the core of the network to include Microwaves, LTE, transport, and fiber backhauls.
Field Technician
• Assembled, maintained, installed security devices and alarm systems for Apple Best Buy, AT&T
• Maintained and repaired MTI security devices across several regions for Apple, Sprint, BestBuy, Target, and AT&T
• Coordinated with local staff for display installation.
Cashier
• Maintained strong customer base through excellent service
• Processed transactions and resolve minor conflicts between the customer and store