Brandon Hubbard

Brandon Hubbard

WordPress Developer

profile-pic

Summary

Web Developer Manager at Snap One

Experience

Web Developer Manager

Access Networks is the premier enterprise-grade networking solutions provider for the modern home.

  • Rebuilt marketing site on WordPress, while drastically improving site performance.
  • Built and maintained custom integration with ConnectWise Manage & Acumatica ERP
  • Built and maintained several open source WordPress plugins (Fernet Encryption, Foreign Keys Pro, API Log Pro, Image Flip For WooCommerce, Force Login Pro)

imFORZA

01/2012 - 02/2019

CTO

imFORZA is a web development firm focusing in providing website and marketing solutions.

  • Brought web-development in-house to improve quality of work, and reduce costs. Introduced new development tools and standards such as git, and local development practices.
  • Managed, and developed 100s of client projects from design to launch and beyond.
  • Introduced Web Hosting as a service to offer clients a complete management package. This changed a -$5,000/year cost into a +$3000/month revenue stream that just continued to grow.
  • Switched the company from simple email to a ticket system (Zendesk) for support to provide better accountability, and provide tracking of common issues and questions.
  • Created a partnership with IDX Broker to provide IDX services to clients, creating a new revenue stream of around +$3000/month and growing
  • Managed a team to build out a custom client portal with features such as domain mangement, billing, support, etc.

(mt) Media Temple

10/2007 - 03/2011

Support Agent / Technical Communications / Product Owner

Since 1998, Media Temple has been on a mission to help web developers, designers, digital entrepreneurs, and innovators bring their ideas to life online.

  • Created a new team responsible for monitoring and managing any service disruptions.
  • Wrote over 200 pages of new technical documentation in the KnowledgeBase to assist customers and support agents.
  • Provided detailed updates on the company status blog regarding any service disruptions usually within minutes of occurrence regardless of day or time.
  • Reviewed and updated content on customer facing sites and tools such as the company website or AccountCenter.
  • Reviewed and routed customer/employee requests regarding product bugs and features.
  • Managed and accelerated development of the Community Wiki.
  • Surpassed total call/ticket numbers over all previous agents within my first month while still maintaining a dedicated high level of customer service.
  • Evaluated, trained and provided on-going support for many of the new agents hired within the department.
  • Decreased agent call times over 50% by working with developers to design a new user interface for agents taking calls within the custom ticketing system.

Jr. Network Administrator

The statewide CFT is made up of more than 140 local unions. Its public education membership includes EC/K-12 teachers, classified employees, community college instructors, adult educators, and University of California lecturers and librarians. The IT Department was responsible for managing all IT services for the 10 administrative offices located in various locations around the state, and some limited IT services for the 140 local unions.

  • Built and maintained Windows servers, and managed networks in multiple offices.
  • Created and maintained several websites, mostly Joomla or standard HTML/CSS.
  • Researched and tested low-cost voip solution using Asterisk for several offices.
  • Performed regular hardware and software repairs for desktops, laptops and other mobile devices.

Mountain Hight Resorts

01/2004 - 05/2007

Ski & Snowboard Instructor

On weekends, I served as a professional ski/snowboard instructor. Along with teaching as an instructor, I was responsible for multiple duties such as: clearing pathways of snow, managing student sign-in/check-out, equipment cleaning, guest information, and small carpet operations.

  • Introduced ski/snowboard skills to resort guests at various ages and skill levels.
  • Evaluated and provided on-going training for new instructors using AASI & PSIA national standards.
  • Created professionally designed excel worksheets allowing management to keep better track of daily visitors.
  • Designed personal business card to pass out to clients as marketing for private lessons.

Education

California State University Northridge

01/2003 - 01/2005

Information Technology

Los Angeles Pierce College

01/2001 - 01/2003

Associate of Arts Liberal Arts and Science

References

Brandon's knowledge and insight has always impressed me. When analyzing a given problem, he frequently arrived at "the big picture" before many of his peers. He was able to see the problem and solution quickly and clearly, and could effectively communicate his point of view. At (mt) Media Temple, his contributions became cornerstones for many departments/initiatives, and much of that work lives on to this day. He has also consistently exhibited a strong grasp of current trends in the technology world; oftentimes, that knowledge helped to shape the path of a given initiative. I definitely recommend him as a true technology evangelist, as an innovative thinker, and as someone who leads by example.
— Nicholas Miller
Brandon Hubbard was a fantastic person to work with. Strong team player. Makes the impossible possible.
— Robert Gregory
I am pleased to give Brandon Hubbard my full endorsement! I worked closely with Brandon for more than a year on several special projects as well as ongoing collaborations. Brandon is skillful at getting to the essence of a technical subject, validating it, then transforming it for use by a less technical audience. He also did some amazing work analyzing large data sets and produced breakthrough opportunities as a result. He dramatically improved communication - enabling some individuals to achieve increases in excess of 200% in the number of inquiries handled while maintaining a high satisfaction rating by customers. His constant exploration of industry happenings, trends, influencers, and organizations made him a gold-mine of ideas and information. He seemed always to be two steps ahead. He is a team player with a low-key personal style, and I enjoyed working with him.
— Michael Robinson
Brandon is an excellent leader. He was always pushing our team to strive for excellence and to achieve next-level work. He is also incredibly up to date on every aspect of his job. Whether integrating new technology over hundreds of sites or reinventing our processes and procedures, his research and direction always lead to a smooth transition. I highly recommend Brandon for a tech leadership role.
— Angela Evans
I've worked under Brandon for the duration of my time at imFORZA, and he has been a phenomenal leader and boss, both knowledgeable and attentive. He listens to concerns, takes the proper course of action for all events, and cares about his employees. I've enjoyed and grown while working under him.
— Bradley Moore
I had the opportunity to work for Brandon when I was Technical Support at imFORZA. He was patient with me through my internship as I shadowed him to learn lots of website development skills. Once I got offered a fulltime position, I worked with him on lots of internal projects that helped the company grow. He is very smart and extremely talented in his field.
— Nate Lalau
Few people have the opportunity to work alongside someone who isn’t just a coworker, but is also a mentor - but I do when working with Brandon. I’ve had the pleasure of working with Brandon for six years now, collaborating on several project together. Brandon has not only always been a team player, but has helped me expand my knowledge base of our industry tremendously. Brandon’s ability to take a problem and come up with the best possible solution has increased our overall teams productivity a great deal. Any company would be lucky to have someone like Brandon on their team.
— Alison Lapidus
I have had the pleasure to work with Brandon for a few years now. He is a wealth of knowledge and always looking to help educate you as much as possible.
— Zach Freeman
I've had the pleasure to work with Brandon twice. Once as a white label website design partner and also as a team member of imFORZA, where he was the CTO. In both circimstances, I was the client facing side of the website process (sales, project management, customer support) and interacted with Brandon on a almost daily basis. Brandon is one of the most dedicated teammates as an executive, leader, manager and partner, equally. He really understands how to comunicate effectively the foriegn language (to me) of application & website development, technology and everything related to tech that supports the entire organization, including outside partners and vendors. Along with a passion for what he does, Brandon is sincere in his approach for clean effecient code, security, process improvement (with many functional teams involved) and always willing to jump in to the fold to "get it done". And... he's really good with customers. He's broken down the tough stuff for clients that supports initial and on-going support and opportunities. I highly recommend Brandon in a CTO role. He is definitilty the type of teammate that can add value in the short and long term for any organization.
— Jason McConnell
Brandon is a fantastic boss. He gives lots of space for growth and self development. He gives plenty of resources and tasks that help learning. He has great ideas that push forward progress and knows exactly how to complete them. His experience and ability to create is unmatched.
— Angel Madrid
Mr. Hubbard is exceptionally efficient, dedicated, and always eager to go beyond the call of duty to provide extra services and in-depth assistance. He is highly respected and liked by his peers, and works well with everyone within and outside of our department.
— Martin C. Mota