Web Developer Manager
Access Networks is the premier enterprise-grade networking solutions provider for the modern home.
- Rebuilt marketing site on WordPress, while drastically improving site performance.
- Built and maintained custom integration with ConnectWise Manage & Acumatica ERP
- Built and maintained several open source WordPress plugins (Fernet Encryption, Foreign Keys Pro, API Log Pro, Image Flip For WooCommerce, Force Login Pro)
CTO
imFORZA is a web development firm focusing in providing website and marketing solutions.
- Brought web-development in-house to improve quality of work, and reduce costs. Introduced new development tools and standards such as git, and local development practices.
- Managed, and developed 100s of client projects from design to launch and beyond.
- Introduced Web Hosting as a service to offer clients a complete management package. This changed a -$5,000/year cost into a +$3000/month revenue stream that just continued to grow.
- Switched the company from simple email to a ticket system (Zendesk) for support to provide better accountability, and provide tracking of common issues and questions.
- Created a partnership with IDX Broker to provide IDX services to clients, creating a new revenue stream of around +$3000/month and growing
- Managed a team to build out a custom client portal with features such as domain mangement, billing, support, etc.
Support Agent / Technical Communications / Product Owner
Since 1998, Media Temple has been on a mission to help web developers, designers, digital entrepreneurs, and innovators bring their ideas to life online.
- Created a new team responsible for monitoring and managing any service disruptions.
- Wrote over 200 pages of new technical documentation in the KnowledgeBase to assist customers and support agents.
- Provided detailed updates on the company status blog regarding any service disruptions usually within minutes of occurrence regardless of day or time.
- Reviewed and updated content on customer facing sites and tools such as the company website or AccountCenter.
- Reviewed and routed customer/employee requests regarding product bugs and features.
- Managed and accelerated development of the Community Wiki.
- Surpassed total call/ticket numbers over all previous agents within my first month while still maintaining a dedicated high level of customer service.
- Evaluated, trained and provided on-going support for many of the new agents hired within the department.
- Decreased agent call times over 50% by working with developers to design a new user interface for agents taking calls within the custom ticketing system.
Jr. Network Administrator
The statewide CFT is made up of more than 140 local unions. Its public education membership includes EC/K-12 teachers, classified employees, community college instructors, adult educators, and University of California lecturers and librarians. The IT Department was responsible for managing all IT services for the 10 administrative offices located in various locations around the state, and some limited IT services for the 140 local unions.
- Built and maintained Windows servers, and managed networks in multiple offices.
- Created and maintained several websites, mostly Joomla or standard HTML/CSS.
- Researched and tested low-cost voip solution using Asterisk for several offices.
- Performed regular hardware and software repairs for desktops, laptops and other mobile devices.
Ski & Snowboard Instructor
On weekends, I served as a professional ski/snowboard instructor. Along with teaching as an instructor, I was responsible for multiple duties such as: clearing pathways of snow, managing student sign-in/check-out, equipment cleaning, guest information, and small carpet operations.
- Introduced ski/snowboard skills to resort guests at various ages and skill levels.
- Evaluated and provided on-going training for new instructors using AASI & PSIA national standards.
- Created professionally designed excel worksheets allowing management to keep better track of daily visitors.
- Designed personal business card to pass out to clients as marketing for private lessons.