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Location:

Work

Collins Aerospace

Cyber Defense Analyst

Apr 2021 - Present
  • Assist employees and tier 1 on-site support with Pulse Secure VPN, McAfee Endpoint Security, and Duo two-factor authentication
  • In a small team, administer McAfee ePolicy Orchestrator for approximately 50,000 endpoints
  • Automate repetetive tasks using PowerShell and Python
  • Ensure compliance with standards and federal regulations including NIST 800-171 and DFARS
  • Participate in on-call rotation

DXC Technology

Senior Assistant PC Technician

Oct 2019 - Mar 2021
  • Advised Collins Aerospace employees over the phone, via instant message, and in-person
  • In a five-month period, scheduled, configured, and deployed over 100 PC refreshes for employees
  • Created and maintained clear documentation for on-site support and an outsourced help desk

TaxAct

Support Specialist (Contracted through Robert Half)

Jan 2019 - Apr 2019
  • Safeguarded sensitive information while providing technical and customer service via email and chat
  • Identified and resolved account and billing issues
  • Triaged inboxes and redirected tickets to appropriate teams

University of Northern Iowa

Computer Technician

Oct 2016 - Nov 2017
  • Configured, deployed, and supported systems for Rod Library at the University of Northern Iowa
  • Provided support for library patrons and employees, totaling approximately 350 Windows PCs
  • Repaired existing and deployed new systems as necessary