Desktop Support and Application Developer:

Sasaki is a world class architectural design firm focused on

- Manage and monitor Zendesk ticket queue while using metrics to help optimize future problems

- Streamlined internal IT system administrative tasks through automation and tool creation

- Assessed the firms daily security profile through tools such as Crowdstrike and Secureworks to remidiate any risks discovered

- Created tools through Google Apps Script to aid Sasaki's use of Google Suite (calendar, resources, Gmail, Drive)

- Created and Integrated a remote desktop service to aid in transitioning to a work from home solution in March of 2020. This allowed employees to use software that would not be accessable through a VPN connection; saving time and resources

- Software distribution and image creation through KACE SMA and KACE SDA

- Created deployments of softwares including Autodesk AutoCAD and Revit, Adobe suite, and Rhino

Appalachian State University

Computer Science