Resume of Jonathan Pokk

Jonathan Pokk
Tech Support

About

I was born and raised in Germany. I have graduated High School in Germany and in the US and am now currently enrolled in Austin Peay working towards a career in Database Administration (BS CIT). While studying at Austin Peay State University (APSU) I was employed as an IT Manager during which I have successfully implemented new software and hardware solutions for each company. When I was married in 2018, my immigration status changed and now that I have an Employment Authorization it is my goal to return to the work force.

Work Experience

June 2010 – August 2010
IT Administrator
Internship during Summer Break
Highlights
  • Monitored Backups for clients
  • Removed infections from computers
  • Learned Basic Computer Maintenance
August 2013 – August 2014
IT Administrator
Managed server and computers remotely
Highlights
  • Monitored and setup Backups for clients
  • Upgraded computers for clients
  • Discussed and implemented changes for clients networks
  • Documentation of changes made for later review
  • Remote tech support
September 2015 – January 2018
IT Manager
IT Manager
Highlights
  • Implemented new IT protocols for more than 100 employees working in 10 locations
  • Visualized data points for clients to improve and monitor factory line output through PowerBI and I-Charts
  • Created and documented new ISO for Aguire International
  • Wired Main Office with Cat6 connections in every room

Contact

Education

  • 2014 2015

    Gateway Technical College

    Associate (Incomplete to continue at APSU)

    Software Development

  • 2015 2018

    Austin Peay State University

    Bachelor (On hold due to change in Immigration Status)

    Database Administrator

Skills

Coding Beginner
HTML CSS Javascript Python
Tech Support Proficient
Microsoft Office Virus Removal Backups Remote Tech Support via phone and LogMeIn or equivalent software

References

Supervisor at Aguire International. Phone: (931) 572-8851

Owner of FMGrimm LLC. Phone: (414) 852-2922